Privacy Policy
Last updated: November 1, 2025
Backstep Supply Company operates this website at https://orders.backstepsupply.com. We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data.
Who We Are
Our website address is: https://orders.backstepsupply.com.
Backstep Supply Company is a DBA operating from Illinois. This site is hosted on Nixihost servers and powered by WordPress using Elementor and Gravity Forms. Some pages may link to Shopify, where separate privacy terms may apply.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.
An anonymized hash created from your email address may be sent to the Gravatar service to check if you are using it. The Gravatar privacy policy can be found at: https://automattic.com/privacy/. After your comment is approved, your profile picture becomes publicly visible alongside your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images on the site.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so you do not need to re-enter your details when leaving additional comments. These cookies last one year.
If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
When you log in, we set several cookies to save your login information and screen display preferences. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
If you edit or publish an article, an additional cookie is saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Embedded Content from Other Websites
Articles and pages on this site may include embedded content, such as videos, images, or articles. Embedded content behaves the same way as if you visited the other website directly.
These websites may:
- Collect data about you
- Use cookies
- Embed third party tracking
- Monitor your interaction with the embedded content, including if you are logged in to that website
Information Collected Through Forms (Gravity Forms)
When you submit a form on our site, we may collect:
- Your name
- Email address
- Phone number
- Shipping or billing information
- Custom order text
- File uploads
- IP address and timestamp
This information is used solely for processing orders, responding to inquiries, and providing customer service.
Our forms may store submissions in the WordPress database. You may request that your form data be deleted, except where we are required to retain information for legal or operational reasons.
Shopify Links and External Services
Some portions of our website link directly to Shopify for checkout or merchandise browsing. Shopify may collect additional data under its own privacy policy. We do not control Shopify’s data handling practices.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
We may also share limited information with:
- Payment processors
- Shipping carriers
- Trusted service providers that support website operations
We do not sell personal data.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows the system to recognize and approve follow-up comments automatically.
For users who register on our website, we store the personal information provided in their profile. Users may view, edit, or delete their information at any time, except they cannot change their username. Website administrators can also view and edit user details.
Form submissions and order inquiries may be retained for business, tax, or warranty purposes.
What Rights You Have Over Your Data
If you have an account on this site or have left comments, you may request:
- An exported file of the personal data we hold about you
- Correction of inaccurate information
- Deletion of your personal data
This request does not apply to data we must retain for administrative, legal, or security reasons.
Data requests can be sent to [email protected].
Where Your Data Is Sent
Visitor comments and form submissions may be checked through automated spam detection services.
How We Protect Your Data
Our site is hosted on Nixihost servers with security measures designed to protect against unauthorized access. While no online system is completely secure, we take reasonable steps to protect your information.
Changes to This Policy
We may update this Privacy Policy as needed. The updated version will always be posted on this page with a revised date.
Contact Information
For privacy questions or data requests, contact:
Backstep Supply Company
[email protected]